Jordan Moore

As a Customer Support Engineer at Kandji, I work directly with customers to be sure they're set up for success!

Kandji is a modern Apple MDM platform. At Kandji, I work directly with customers to make sure they are happy, productive, and set up for success. I share customer feedback and insights with the product team and report issues to engineers.

As Director of Technology, I was responsible for planning, purchasing, installing, and maintaining technology systems.

At Loyola Catholic School,

• I coordinated a 5-year technology plan to ensure that all network infrastructure was upgraded including cabling, network switches, and wireless access points.
• I migrated users from a local Active Directory instance to a cloud-hosted directory service for Device Login, LDAP, SSO, MFA, and 802.1X authentication.
• I worked in collaboration with faculty and staff to plan and implement technology initiatives in the classroom in line with the strategic plan, such as the 1:1 device program for all Preschool through 12th grade students.
• I deployed and managed over 400 macOS, 400 iOS, and 50 tvOS devices using Jamf Pro as part of the 1:1 initiative.
• I communicated and collaborated with staff and students to resolve issues in a timely manner using a helpdesk system.

As Technology Associate, I provided front-line support for all students and staff.

As Technology Associate,

• I used a helpdesk system to manage and track issues across the school. I worked in close conjunction with staff to ensure that issues were resolved as quickly as possible.
• I coordinated with the Director of Technology on system purchases, future budgeting projections, and projects.
• I maintained the network to ensure that everyone had network connectivity throughout the building.

As the Owner of Moore Solutions, I have been able to help clients by providing the best possible service through communication, ongoing support, project management, and technical knowledge.

As the Owner of Moore Solutions, I communicate with clients on a regular basis to ensure their business technology is running smoothly. I schedule times to meet with clients about their various business needs including recommending new hardware or software based on the business requirements. I manage and maintain computer networks and systems for clients including hardware and software repair. I develop, design, implement, and maintain websites across multiple clients.